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The Falkirk Stadium
9 Stadium Way
01324 624121 Option 3
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Terms and Conditions

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Falkirk Football Community Foundation
Terms and Conditions of Booking
1.     Coaching: All courses are taken by SFA qualified coaches with particular experience of coaching children.
2.     Course Confirmation: Please accept the submitted booking as confirmation of a place on the chosen course. No confirmation of course booking will be sent. Where courses are already full, you will be notified by FFCF.
3.     Administration Charge: Please be aware that the first £15 of any course booking fee covers administration costs and is not refundable.
4.     Course Refunds: Refunds will only be given on submission of a valid reason for course cancellation. Administration Fee is non-refundable and any refund request will be dealt with case by case.
5.     Cancellation Due To Inclement Weather: FFCF cannot be held responsible for class cancellation due to inclement weather. No refunds will be issued for classes cancelled due to inclement weather. Where scheduling allows, FFCF will endeavour to extend courses to make up for classes cancelled due to inclement weather.
6.     Photography: From time to time FFCF may video / photograph course members for promotional use (eg. Website, Press, Brochures, etc.). Any course applicant who does not wish to be photographed / videoed for such publications must inform FFCF Administration Department at the time of course application.
7.     Notice of Cancellation: Cancellation of membership in any season long courses (ie. those paid by recurring billing, direct debit or standing order) requires 31 days notice. Cancellation requests must be made in writing (letter or email) to the FFCF Administration Department.
8.     Course Member Details: Please ensure that FFCF records of your personal details are kept up to date. It is important that FFCF is able to contact you via postal address, telephone numbers and email address to ensure that you receive important information on any course that you have joined or applied for.
9.     E-Mail: FFCF support environmental conservation projects and endeavour to minimise our carbon footprint. The main communication route used by FFCF is e-mail, so please ensure that your email address is supplied at the time of registration and that it is kept up to date. Failure to supply email address may result in non-receipt of important course information or special offers that FFCF may be able to offer course members.
10. Personal Data: FFCF will not share or disclose any course member personal data with third parties unless with prior agreement. We do not store or retain any financial details relating to customer card payment.
11. Membership Benefits: Benefits associated with any published membership programme are normally issued within 3 months of taking out a membership. Membership Benefits are issued to fully paid up members.

Complaint Handling Procedure:
If you have a complaint, please follow these simple steps and we will try and resolve your issue as soon as possible.
Step 1: please contact us on the following ways:
  •       Telephone the Falkirk Football Community Foundation on 01324 624121 option 3
  •       Email
  •       Write to us at Falkirk FCF, 6 Stadium Way, Westfield, Falkirk, FK2 9DX
Step 2: Still not happy?
A member of staff will try and deal with your complaint there and then, if you are still unhappy with the outcome then please take the complaint further and ask to speak to the Operations Manger.
Step 3: Not completely Satisfied
Still not satisfied, you can ask for your complaint to be reviewed by the Chief Executive at any time. This can be done by writing to: Chief Executive, Falkirk FCF, 6 Stadium Way, Westfield, Falkirk, FK2 9DX.
Step 4: Complaint Outcome
We will always respond to your complaint within 10 working days.
Following a full review of your complaint we may take the following actions:
  •       Apologise and explain to you the findings and why this has occurred
  •       Take appropriate actions to put things right
  •       Explain our next step, which may include refunds or changes of class where circumstances are appropriate.
Falkirk Football Community Foundation
Telephone: 01324 624121 option 3
Falkirk Football Community Foundation
The Falkirk Stadium